Permata Co. Return Policy
Thank you for choosing Permata Co. for your jewelry needs. We take pride in creating unique pieces tailored to your preferences. As our items are made to order or custom-designed, please be aware that we do not accept returns. However, we are committed to ensuring your satisfaction with our products. If you encounter any issues or are unhappy with your purchase, we will do our best to address your concerns. Here’s how our process works:
1. Communication:
- If you are unsatisfied with your jewelry piece, please contact erinna@permatacojewelers.com within 5 days days of receiving your order.
- Clearly state the reason for your dissatisfaction and provide relevant details about the item.
2. Assessment:
- We will review your concerns and work with you to understand the issues you are facing.
- Please provide photographs if there are visible defects or damages.
3. Resolution:
- Depending on the nature of the issue, we will explore possible solutions, which may include:
- Adjustments to the design or size.
- Replacement or repair of damaged components.
- Store credit for future purchases.
4. Conditions:
- To be eligible for assistance, please ensure:
- You contact us within 5 days of receiving your order.
- The item is in its original condition and has not been altered or damaged.
- Proof of purchase is provided.
5. Shipping:
- Customers are responsible for shipping the item back to us if necessary. We will provide instructions on where to send the item.
Note: Custom-designed and made-to-order items may have variations, and we strive to ensure these align with your expectations during the design process. Communication is key to ensuring your satisfaction.
Thank you for choosing Permata Co. for your jewelry needs. We appreciate your understanding of our return policy and are dedicated to making your experience with us a positive one.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Sincerely,
Erinna Surataruna
Founder, Owner
Permata Co.